”ROKi are quickly becoming a critical partner for WeSwap. They’ve helped us scale our development resources quickly and effectively with expert support from ROKi’s management team on hand to help with everything from on-boarding to ongoing management of projects. They’ve found a formula that works.Aadeel PeerallyChief Product Officer
Our collaborative outsourced development model was presented to WeSwap in 2017 and we worked together to implement a solution that would see them move away from an existing supplier in Romania and create a product development team based in our London office.
The brief was to build a collaborative team that would accommodate face to face refinement session, planning, stand ups and the ability to work closely together with the internal product managers and tech teams. The ROKi team would become a true extension to the WeSwap product team and support the growth of innovative peer to peer currency exchange products.
As the relationship matured and our capability was demonstrated WeSwap scaled the development teams to the point where we are now responsible for all product development and our new products team ensure that we support customer growth by delivering innovative and disruptive solutions to the currency exchange market, led by the WeSwap product team.
We’re passionate about our customers products, and nowhere is this more evident than in our relationship with WeSwap. Our team is their team and their product is our product.
ROKi worked closely with the business and technology stakeholders to really refine the scope of the project and to undertake a large planning exercise to give the business a view of what was achievable and most importantly when it was achievable.
A multi phased plan which focussed on delivering incremental value through a series of releases that would enhance and develop a dashboard that gave line managers the control and flexibility to report on staff performance across a number of key define metrics. The single goal was to drive better customer experience.
A huge project driven push customer trust and experience to new levels and sustain excellence in all they do. There is an ongoing drive and determination with Customer Care to push harder and invest in the right strategy and deliver core technologies to realise this ambition.